About

Most AI pilots don't fail on technology. They fail because humans don't trust it, can't explain it, or were never part of the design.

I've spent 10 years bridging executive strategy and technical execution at Toyota, Dell, CRC Group, and World Kinect. Insurance and benefits, supply chain, energy, and finance. BA to Product Owner to UX Research to Delivery Lead. I understand the work at every layer.

Who I work with

Enterprise teams with AI budget and ambiguity about how to turn it into something people actually use.

Facts

• Based in
• Dallas, TX
• Currently
• CRC Group, via Synergech, Apr 2025 to present
• Studying
• B.S. Human-Centered AI, Texas Tech University, expected Dec 2026
• Certifications
• Executive Certificate in AI for Digital Transformation, Cornell (eCornell), 2024. SAFe 5 Product Owner / Product Manager, 2021.
• Find me
• LinkedIn · GitHub · Resume (PDF)

Experience

• CRC GroupSenior Business Analyst, Product Owner (consultant)2025 to now. Billing modernization discovery for an $800M+ system; roadmap compressed by 3+ months; two acquired insurance platforms migrated to Azure.
• Toyota North AmericaDelivery Lead (consultant)2024. Agile delivery of the Global Planning System across two vendor teams, internal IT, and the planners who used it.
• Dell TechnologiesProduct Owner, ESG analytics2022 to 2023. Carbon-footprint report turnaround cut from one to two months to under a day.
• FleetPrideSr. Business Analyst, M&A2021 to 2022. Post-acquisition ERP standardization across branches.
• World KinectSr. Business Analyst, digital transformation2016 to 2021. Field research and driver ride-alongs; transaction processing 50% faster.
• Texas Tech UniversityB.S. Human-Centered AIExpected December 2026.