Most AI pilots don't fail on technology. They fail because humans don't trust it, can't explain it, or were never part of the design.
Led the product discovery phase and owned the requirements backlog for replacing a legacy billing system handling $800M+ in annual billing volume, 7,000 employer groups, and 500K billing records per monthly run. Compressed the roadmap by 3+ months by building a functional, high-fidelity prototype that aligned executive leadership on the future-state workflow.
A glass-box recruitment matching prototype modeled on the disclosure and record-keeping obligations of NYC Local Law 144 and the EU AI Act, with bias monitoring and explainable matching logic.
Open the prototypeA staged-transparency news prototype. I built the evaluation it was assessed against: Amershi's interaction guidelines, Liao's explainability checklist, persona walkthroughs, and two rounds of blind external review. Illustrative sample data, not a live extraction.
Open the prototypeI've spent 10 years bridging executive strategy and technical execution at Toyota, Dell, CRC Group, and World Kinect. Insurance and benefits, supply chain, energy, and finance. BA to Product Owner to UX Research to Delivery Lead. I understand the work at every layer.
"An outstanding project... demonstrating an intentional focus on trust, transparency, and traceability that truly reflects human-centered leadership."
